Privacy Policy

This Privacy Policy explains how American Technologies ("we," "our," or "us") collects, uses, and protects information you provide when using our website or services.

1. Information We Collect

We collect information you voluntarily provide to us through our contact form or when you call us:

• Contact information: your name, email address, and phone number
• Service information: descriptions of the tech issue you need help with
• Device access: during a support session, we temporarily and securely access your computer or device screen with your explicit permission

We do not automatically collect personal data through cookies, trackers, or analytics tools beyond what your browser sends as part of a standard web request.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your support inquiry or message
• Provide the remote tech support service you requested
• Follow up on your service request or session
• Communicate important information about your service

We do not use your information for marketing to third parties, sell your data, or share it with advertisers.

3. Remote Support Sessions

When you choose to use our remote support service, we connect to your device with your knowledge and approval. You can see everything we do on your screen in real time, and you may end the session at any moment. We do not retain access to your device after a session ends, and we do not copy or retain your personal files.

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share information only where required by law or to protect the safety of our customers or company.

We use Formspree to process messages submitted through our contact form. Formspree processes your submission to deliver it to us; their privacy practices can be reviewed at formspree.io/legal/privacy-policy.

5. Data Security

We take reasonable precautions to protect the information you share with us. Remote support sessions use encrypted connections. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your contact information only as long as necessary to provide the service you requested and to follow up on your inquiry. You may contact us at any time to request that your information be deleted.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

8. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications from us

To exercise any of these rights, please call us at (352) 788-0123.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

• Phone: (352) 788-0123
• Hours: Monday–Friday, 10am–6pm EST

Independence Notice

American Technologies is an independent technology support company. We are not affiliated with, endorsed by, or connected to Microsoft, Apple, Google, Samsung, or any other technology brand or manufacturer.